Refund policy

Return & Refund Policy

Effective Date: September 15, 2026

At Paw Feast Home, we want customers to feel confident when purchasing products for their kitchen and dining spaces. If an eligible product does not meet your expectations, this policy explains how to request a return, receive a refund, report damaged merchandise, or request a replacement.

Because Kitchen & Dining products may come into contact with food, beverages, heat, or cooking surfaces, certain products have additional return-condition requirements.

1. Standard Return Period

Return requests for eligible merchandise must be submitted within 30 days from the date the order is delivered.

To qualify for a standard return, merchandise should generally:

Be unused and in substantially original condition;
Remain clean and sanitary;
Have no food residue, grease, stains, odors, or evidence of cooking;
Include all originally supplied pieces, lids, accessories, attachments, and instructions;
Include original packaging when reasonably applicable; and
Be associated with an order number or other reasonable proof of purchase.

Customers should inspect products before washing, cooking with, assembling, modifying, or placing them into regular use.

2. Start Your Return With Our Support Team

Before returning merchandise, email support@pawfeastos.net.

Please include:

Your order number;
The product you would like to return;
A brief explanation of the reason for the return; and
Photos when reporting damage, breakage, defects, missing pieces, or incorrect merchandise.

Our team will review the request and provide instructions for eligible returns.

Please do not ship merchandise back without authorization. Approved returns must be sent to the designated return address provided in our return instructions.

The Virginia Beach, Virginia address shown in the Contact section is the public-facing business contact address for Paw Feast Home. It should not automatically be treated as our return processing location unless we specifically instruct you to send your approved return there.

3. Returns for Size, Style, Capacity, or Preference

Unused merchandise may generally be considered for return if you decide that its design, dimensions, capacity, appearance, or other characteristics are not suitable for your kitchen or dining needs.

These returns must satisfy the 30-day deadline and applicable product-condition requirements.

For an approved return based solely on personal preference or a change of mind, the customer is generally responsible for return shipping expenses.

4. Food and Beverage Contact

Kitchen & Dining merchandise that has been used with food or beverages may have restricted standard return eligibility for hygiene and sanitation reasons.

This may apply to products such as:

Plates, bowls, and dinnerware;
Cups, mugs, glasses, and drinkware;
Cutlery and eating utensils;
Food-storage containers;
Cooking and serving utensils;
Cutting or food-preparation tools; and
Similar direct food-contact products.

Unused merchandise may remain eligible when all other return conditions are satisfied.

If an item is defective, damaged, or incorrectly supplied, please contact us even if the issue was discovered during reasonable initial use. Such requests are reviewed separately from ordinary change-of-mind returns.

5. Cookware, Bakeware, and Heat Exposure

Cookware and other products intended for use with heat should be inspected before first use.

Once a product has been cooked with, heated, seasoned, or otherwise used, an ordinary preference-based return may be restricted.

Signs of use can include:

Oil or grease residue;
Food residue;
Burn or scorch marks;
Seasoning;
Heat discoloration resulting from use;
Scratches caused by use or improper cleaning; or
Other changes resulting from customer handling.

If you believe a product has a defect, discontinue use and contact our support team for assistance.

6. Damaged, Defective, Missing, or Wrong Products

If your order arrives damaged, defective, incomplete, broken, or incorrect, contact support@pawfeastos.net promptly.

Depending on the issue, we may request:

Your order number;
A description of the problem;
Photographs of the complete product;
Close-up photos showing cracks, chips, dents, breakage, or defects;
Images of the shipping carton and protective packaging;
Product labels; and
Details regarding missing components.

Please keep the merchandise and relevant packaging while your request is under review.

After evaluating the circumstances, Paw Feast Home may provide an appropriate refund, replacement product, replacement component, or another reasonable resolution.

7. Glassware, Ceramics, and Other Fragile Products

Please inspect breakable merchandise promptly after delivery.

Glassware, ceramics, stoneware, serving dishes, and similar products should also be packaged carefully when an authorized return is required.

Customers are responsible for following the return-packaging instructions provided by Paw Feast Home.

Damage occurring because an otherwise eligible customer return was inadequately packaged may affect the return evaluation.

8. Sets and Bundled Kitchen Products

Kitchen and dining products sold as sets should generally be returned with all originally included components.

For example:

Cookware should include applicable lids;
Food-storage sets should include corresponding containers and covers;
Dinnerware sets should include the pieces originally supplied;
Utensil sets should include all applicable utensils; and
Bundled products should include their original accessories and attachments.

If you only need assistance with one damaged or defective component, contact us before returning the entire set. Where appropriate and available, we may be able to address the affected component separately.

9. Products With Limited Standard Return Eligibility

Ordinary preference-based returns may be unavailable or restricted for:

Used food-contact merchandise;
Cookware or bakeware showing evidence of use;
Products with food residue, grease, stains, or persistent odors;
Personalized or customized products;
Made-to-order merchandise;
Gift cards;
Products clearly identified as final sale before purchase;
Merchandise materially altered after delivery;
Products damaged through customer misuse or improper care; and
Sets made incomplete through customer handling.

Additional product-specific conditions clearly disclosed before purchase may apply where permitted by law.

These limitations do not remove mandatory rights or remedies that may apply to defective, damaged, or incorrectly supplied merchandise.

10. Return Shipping Responsibility

For approved voluntary returns resulting from personal preference or a change of mind, the customer is generally responsible for the cost of returning the merchandise.

We recommend:

Using appropriate protective packaging;
Choosing a trackable shipping service; and
Retaining your shipping receipt and tracking information until the return is completed.

When Paw Feast Home verifies that a return is required because of an error attributable to us, appropriate return shipping arrangements will be addressed as part of resolving the issue.

11. Review of Returned Products

Authorized merchandise will be examined after reaching the designated return location.

Depending on the product, our review may consider:

Whether it has been used;
Evidence of washing, cooking, or heat exposure;
Food or beverage contact;
Grease, residue, stains, or odors;
Scratches, chips, cracks, dents, or other damage;
Whether all components are present;
Included accessories; and
Overall compliance with this policy.

We will communicate the result once the review is complete.

Delivery confirmation from a shipping carrier does not by itself constitute approval of a return or refund.

12. Refund Processing

If a return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

After Paw Feast Home processes the refund, please allow approximately 5–10 business days for your bank, card issuer, or payment provider to post the credit.

Financial institutions may have different processing times.

Original outbound shipping charges for voluntary change-of-mind returns are generally non-refundable unless applicable law requires otherwise.

If a return results from an error attributable to Paw Feast Home, applicable shipping charges will be considered when determining the appropriate resolution.

13. Exchanges and Replacements

If you prefer an exchange or replacement instead of a refund, please tell us when contacting customer support.

Availability depends on current inventory and the circumstances of the request.

If the requested replacement is unavailable, an eligible return may be refunded and a separate order may be placed for another product.

14. Order Cancellation and Corrections

If you need to cancel an order or correct order information, email support@pawfeastos.net as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins.

Once an order enters processing, packing, or shipment, however, cancellation or modification cannot be guaranteed.

If the merchandise has already shipped, eligible products may be returned after delivery according to this policy.

15. Incorrect Addresses and Failed Deliveries

Customers are responsible for entering complete and accurate shipping information when placing an order.

If a package is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or another recipient-related delivery problem, Paw Feast Home will review the available options after the parcel is returned.

Additional shipping charges may apply when reshipment is available and requested.

16. Consumer Rights

This policy describes Paw Feast Home's standard return and refund procedures. Nothing in this policy is intended to waive, exclude, or restrict any consumer right or remedy that cannot legally be limited.

If applicable federal, state, or local law provides mandatory protections that differ from these terms, those legal requirements will take precedence.

17. Contact Paw Feast Home

For return authorization, refunds, exchanges, replacements, damaged merchandise, or questions about this policy, please contact:

Paw Feast Home
4253 Derby Wharf Drive
Virginia Beach, VA 23456
United States

Phone: (757) 270-0522
Email: support@pawfeastos.net